Refund & Cancellation Policy

What you are buying

placd sells two kinds of one-time purchase. A PASS grants full access for a fixed duration from the moment of payment — Company / Drive Sprint = 10 days and 3 AI mock interviews, Mass Recruiter Pack = 90 days and 15 AI mock interviews, Annual Placement Pass = 365 days and 25 AI mock interviews. A PACK grants AI mock interview credits that do not expire — the AI Mock Interview Pack is 3 credits, usable whenever you choose, and does not by itself unlock paid content. Neither is a recurring subscription: nothing is auto-charged when a period ends, and there is no auto-renewal to cancel.

Customers who bought an earlier plan (30-Day Pass, Yearly or 2-Year) keep exactly the access and mock-interview entitlement they purchased, for the full duration they paid for. Those plans are no longer sold.

Prices are shown in Indian rupees at checkout and include applicable taxes. Payment is collected by Razorpay via UPI, cards, or net-banking.

All sales are final — no refunds

placd Pro unlocks the full library of paid content and AI features immediately on purchase, so payments are non-refundable. We do not offer refunds for change of mind, lack of use, partial use, or dissatisfaction once a plan is active.

To help you decide before you pay, placd is free to start: every account gets a curated free sample path so you can try the product first. Please use the free tier to evaluate placd before upgrading.

Billing errors we always fix

The no-refund policy applies to delivered access — not to money taken for access you never received. We will always correct genuine billing errors: if you were charged but your account was not upgraded, if you were charged more than once for the same plan, or if the wrong amount was taken.

If money was debited but your account was not upgraded, do not pay again — email us with your registered email and the Razorpay payment reference and we will either complete the upgrade or return the amount. Approved corrections are issued to the original payment method through Razorpay and typically settle within 5–7 business days, depending on your bank or UPI provider.

Cancellation

Since Pro is a one-time purchase with no auto-renewal, there is nothing to cancel to stop future billing — your access simply ends when the period expires. You can stop using placd at any time, and you can delete your account from your profile settings.

Billing questions

For any billing error or payment question, email support@swatsys.com from your registered email address with your Razorpay payment reference and a short description. We aim to respond within 2 business days.